FAQ
1.CAN I EXCHANGE THE PRODUCTS I RECEIVED?
At Ironpanda we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. The details please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale, we do not offer refunds unless deemed faulty.
2. HOW CAN I CHOOSE THE SUITABLE SIZE?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
3. IS IT SAFE TO USE PERSONAL INFORMATION ON THE WEBSITE?
Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
4. WHAT SHOULD DO IF THE SIZE ON THE TAG IS DIFFERENT FROM WHAT I ORDERED?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)
5. IS THERE A PHYSICAL STORE?
We currently only sell online stores.
6. I HAVE BEEN ISSUED A REFUND BUT THE FUND ARE NOT IN MY BANK ACCOUNT, WHAT NOW?
All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)
7. IF I APPLY A PROMOTIONAL CODE TO MU FULL PRICE ITEM CAN I STILL RETURN FOR A REFUND?
If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.
8. DO I HAVE TO PAY FOR RETURN POSTAGE?
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Dissh will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
9. I HAVE RECEIVED A FAULTY ITEM, WHAT NOW?
You have received your order and excitedly open the package only to discover… Your product has arrived broken or is deemed to be faulty or, Has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at support@ironpandafit.com with your invoice number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.
At Ironpanda we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. The details please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale, we do not offer refunds unless deemed faulty.
2. HOW CAN I CHOOSE THE SUITABLE SIZE?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
3. IS IT SAFE TO USE PERSONAL INFORMATION ON THE WEBSITE?
Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
4. WHAT SHOULD DO IF THE SIZE ON THE TAG IS DIFFERENT FROM WHAT I ORDERED?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)
5. IS THERE A PHYSICAL STORE?
We currently only sell online stores.
6. I HAVE BEEN ISSUED A REFUND BUT THE FUND ARE NOT IN MY BANK ACCOUNT, WHAT NOW?
All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)
7. IF I APPLY A PROMOTIONAL CODE TO MU FULL PRICE ITEM CAN I STILL RETURN FOR A REFUND?
If you have purchased a full price item with a promotional discount, it is still classified as a full price item on a temporary promotion and is eligible for a refund.
8. DO I HAVE TO PAY FOR RETURN POSTAGE?
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Dissh will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
9. I HAVE RECEIVED A FAULTY ITEM, WHAT NOW?
You have received your order and excitedly open the package only to discover… Your product has arrived broken or is deemed to be faulty or, Has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at support@ironpandafit.com with your invoice number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.